You never know where a career in insurance will take you. At NUA, you can find roles suited to a wide range of skills, talents and backgrounds.
We’re looking for forward-thinking, compassionate individuals who embody our core values and want to do meaningful work that makes a real difference in the lives of NUA customers and our communities. Whether you are starting your career or looking for a company to grow your experience, discover what working at NUA could mean for you.
We understand that you’re more than just a series of risks on a spreadsheet. That’s why we value every customer relationship and communicate with care.
We are trusted advisors and champions for our customers. We work with integrity and urgency to deliver winning solutions that help you achieve your goals for asset protection.
We take seriously our mission to create successful customers, and we have the expertise, systems and discipline to make it happen every day.
The Customer Service Representative (CSR) is responsible for processing payments, handling inquiries across all lines of insurance, assisting with claims intake, liaising with underwriting, and performing administrative and financial tasks. The CSR is expected to remain professional and committed to maintaining high service standards for both clients and internal stakeholders.
Providing quotes on all approved classes of business
Processing new applications, renewals, endorsements, and cancellations in Prime
Ensuring all documentation is complete, accurate, and compliant with internal and regulatory standards
Updating client records and maintaining physical and digital policy files
Completing monthly renewal review process and follow ups
Assisting in gathering and verifying required documentation for KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance checks
Gathering preliminary information for claims, including incident details, photos, and contact information
Guiding clients on initial claims procedures and directing them to the appropriate claims’ personnel
Following up with internal claims staff or insurers to ensure timely communication.
Receiving and processing client premiums and fees payments
Preparing and reconciling daily cash deposits and maintaining accurate transaction records in accordance with policy
Displaying high levels of customer service at all times
High School diploma
Minimum 1–2 years of customer service experience, preferably within the insurance industry
Effective oral and written communication skills
Effective time management and organizational skills
Proficiency in Microsoft Office Suite and insurance software systems
High attention to detail and accuracy with an ability to multitask
Interested persons should apply in writing to The Manager, Human Resources and Training at careers@bahamasfirst.com by November 4, 2025.
Interested in joining our team?
Send us your resume.
