Careers at NUA

You never know where a career in insurance will take you. At NUA, you can find roles suited to a wide range of skills, talents and backgrounds.

We’re looking for forward-thinking, compassionate individuals who embody our core values and want to do meaningful work that makes a real difference in the lives of NUA customers and our communities. Whether you are starting your career or looking for a company to grow your experience, discover what working at NUA could mean for you.

Our Values

Current Opportunities

Customer Service Representative

Job Summary

This role is responsible for ensuring a high level of customer service within the Business Support Unit.

Core Responsibilities

  • Contact clients on renewals and respond to client requests and queries regarding their accounts and other related services.
  • Liaise with team members on the mailing of policy documents for renewals.
  • Prepare correspondence inclusive of renewal notices, reduction in motor cover, and endorsements for mailing.
  • Assist with the monthly renewal review process.
  • Liaise with the Customer Accounts team regarding any account-related matters, including cancellation letters.
  • Contact clients for renewal instructions and advise CSRs and Producers as necessary.
  • Liaise with Producers regarding risk improvement requirements and recommendations.
  • Respond to confirmation of cover requests from Mortgage institutions.
  • Liaise with respective team members regarding any renewal processing if policies are not renewed.
  • Responsible for mailing renewal notices and documents to all clearinghouse banks in accordance with procedures.

Education & Experience

  • Associate’s degree in Business Management or related field
  • 1-2 years of customer service experience and/or training; or equivalent combination of education and experience.

Core Competencies & Skills

  • Customer Service driven
  • Excellent organizational skills and attention to detail
  • Strong written, listening, and oral communication skills
  • Good time management skills
  • Proficiency in Microsoft Office Suite and the ability to navigate internet-based applications and programs
  • Strong team player with excellent interpersonal skills

Interested persons should apply in writing to The Manager, Human Resources & Administration at by Friday May 27, 2022.

Interested in joining our team?
Send us your resume.