Careers

Job Summary

The Branch Supervisor is responsible for overseeing the daily operations of the Eleuthera Branch, promoting new business development, technical guidance and training to staff. This role also includes serving as the Accounts Executive for medium to large personal and commercial clients.

Core Responsibilities

• Supervise branch operations including policy processing, endorsements, renewals, and premium handling.
• Handle and resolve operational and client-related issues.
• Provide underwriting guidance as needed.
• Work closely with the underwriting, finance, claims, and IT teams to ensure branch operations are aligned with company goals.
• Prepare branch reports and assist Agency Operations Manager in internal and external audits.
• Maintain organized records and documentation as per regulatory and company requirements while adhering to internal policies, standard operating procedures and regulations.
• Monitor the renewal review process, business development targets and quotas.
• Liaise with Broking Unit for assistance as necessary.
• Collaborate with the Agency Operations Manager and Business Development Manager on growth strategies.
• Assist Operations Manager in training staff in Personal Lines.
• Supervise staff and conduct performance reviews.
• Provide quotes to and service medium to large personal and commercial accounts.
• Liaise with banks regarding Property renewals.
• Receive and process payments and issue receipts.
• Reconcile daily cash collections and deposits.

Qualifications & Experience

• Bachelor’s degree in Management, Finance or related discipline
• Professional insurance designation (e.g., Cert CII, Dip CII) would be a plus
• A minimum of 5 years’ experience in the general insurance industry, including two years in a supervisory capacity
• Effective written and oral communication skills
• Ability to work independently and manage a team
• Results-oriented with a focus on client satisfaction
• Problem-solving & decision-making skills
• Strong time management and organizational skills, with the ability to meet deadlines
• Proficiency in insurance management systems and Microsoft Office applications

TO APPLY: Interested persons may apply in writing to The Manager, Human Resources & Training at careers@bahamasfirst.com.